London City Lionesses

TERMS & CONDITIONS

2026/27 TICKETING TERMS AND CONDITIONS
LCL Sports Group Limited (t/a London City Lionesses) (“LCL”, “we”, “us”, “our”)
 
These Ticket Terms and Conditions apply to any Ticket Holder attending any London City Lionesses First Team match held at the Ground(s) or any other stadium determined by the Club during the 2026-2027 season.  

Key Terms

Any words following terms such as “including”, “include”, “in particular”, “for example” or any other

similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding

those terms.

A person includes a natural person, corporate or unincorporated body (whether or not having separate

legal personality).

1. Issue of a Ticket

1.1 The issue of a Ticket and subsequent access to the Ground is subject to the Terms and Conditions of

Entry (as may be amended from time to time), which can be found on or accessed via the Website and

can also be provided upon written request to the Club. By purchasing, accepting, holding and/or using

a Ticket to gain access to the Ground, the Ticket Holder will comply with the Ground Regulations and all

requirements stipulated by Applicable Law, Applicable Football Regulation and/or the Club.

1.2 If you are a consumer, references in these Terms and Conditions to “you” are to the individual using the

Ticket for private and non-commercial purposes.

1.3 If you are NOT a consumer, references in these Terms and Conditions to “you” are to the business on

whose behalf you are purchasing the Tickets and you confirm that you have authority to bind that

business in respect of the purchase of the Tickets.

1.4 These Terms and Conditions, including all rights granted to you and the obligations of the Club herein,

are subject to any restrictions or requirements from time to time imposed by Applicable Law and

Applicable Football Regulation. In the event of any conflict or inconsistency between the provisions of

these Terms and Conditions and any such Applicable Law or Applicable Football Regulation, the relevant

Applicable Law or Applicable Football Regulation shall prevail. The Club shall not be in breach of these

Terms and Conditions due to any actions taken or omitted as a consequence of any such Applicable Law

or Applicable Football Regulation.

2. Season Ticket Renewal

2.1 The Club will notify you about any renewal process on the Website or by email using the email address

registered to your Ticketholder Account and you should ensure that your contact details held by the

Club are kept up to date. These Terms and Conditions do not constitute any guarantee by the Club

whatsoever of any renewal or give you any rights to renew your Season Ticket after the end of the

Season.

2.2 Before each Season, the Club will email you with the following information:

(A) whether your Season Ticket is due for renewal, and if so, when;

(B) the renewal price for your Season Ticket (which may differ from the price you paid the previous

Season);

2.3 If you are eligible for the renewal of your Season Ticket, you will be requested to manually pay for your

Season Ticket using a debit or credit card. If you fail to provide the Club with a valid payment method

for the renewal of your Season Ticket by the deadline notified to you by the Club, then your Season

Ticket will not be renewed and may be cancelled and made available for re-sale.

2.4 If your Season Ticket is renewed at the end of a Season, the Club cannot guarantee that you will be

allocated the same Seat as in the previous Season.

3. Admission to the Ground

3.1 By purchasing, accepting and/or holding and/or using a Ticket to gain access to the Ground, you certify

that you have read, understood, and accepted, and agree to be bound by and comply with, the Terms

and Conditions of Entry from time to time.

3.2 The Ticket shall only entitle the Ticket Holder to gain admission to the Ground after it has been validated

by the control readers located at the appropriate turnstiles. The matchday steward will refuse admission

to any person whose Ticket is not so validated by the turnstile control readers. You are responsible for

ensuring your mobile phone is functional and able to display the Ticket. Once the Ticket has been

scanned by the access control readers at the Ground and entry granted to you for the relevant Match,

any subsequent attempts to enter the Ground for the same Match using the same Ticket will be denied.

3.3 No refunds shall be paid in respect of any Matches to which the Ticket entitled the Ticket Holder to

attend but which the Ticket Holder did not attend.

3.4 All persons (including children) must have a valid Ticket in their possession when entering the Ground.

Ticketholders who require a seat for a child under the age of two (2), must contact the Club in advance

at tickets@londoncitylionesses.com to make arrangements.

3.5 Where you have purchased a Ticket with reserved seating, whilst your Ticket permits you to occupy

the Seat associated with your Ticket at the relevant Match, nothing in these Terms and Conditions

shall constitute or imply an entitlement to occupy the same Seat for any future Match or Season and

the Club reserves the right, in its absolute discretion, to allocate you and/or any Ticket Holder, on a

permanent or temporary basis and subject to availability, an alternative seat of equivalent value in

another part of the Ground if required by the relevant Football Authority or in the circumstances set

out in clause 5.

3.6 All access to the Ground pursuant to a Ticket shall be for the purposes of private enjoyment of the

4relevant Match only, and not for any commercial purpose.

3.7 Save as set out in clause below, you shall not capture, log, record, transmit, play, issue, show or

otherwise communicate (by digital or other means) any Material related to the Match, any players or

other persons present in the Ground and/or the Ground, nor may you bring into or use within the

Ground any equipment or technology, or assist another person to use such equipment or technology

which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise

communicating (by digital or other means) any such Material. Any person acting in breach of this

provision may have such equipment or technology confiscated and/or will be required to deliver up any

tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies

thereof) in whatever form, to WSL Football, The Football Association and/or the Club. The Club reserves

the right to eject you from the Ground where you breach this clause 3.7.

3.8 Mobile telephones and other similar mobile devices are permitted within the Ground provided that: (a)

they are used for personal and private use only (which, for the avoidance of doubt and by way of

example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing

or any other communication of any Material for any commercial purposes); and (b) no Material that is

captured by a mobile telephone or other mobile device may be published or otherwise made available

to any third parties including via social networking sites.

3.9 The copyright, database right and all other rights, title and interest in and to all Material that you

produce at the Ground in relation to the Match, any players or other persons present in the Ground

and/or the Ground is hereby assigned to WSL Football and the Club, including by way of present

assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988.

You further agree (if and whenever required to do so by WSL Football and/or the Club) to promptly

execute all instruments and to do all things necessary to vest the right, title and interest in such rights

to WSL Football and the Club absolutely and with full title guarantee.

3.10 Ticket Holders shall:

(A) (B) not bring into the Ground any food or drink items or any other prohibited items as stated in

the Ground Regulations and not bring into, use, wear or display within the Ground any

sponsorship, promotional or marketing materials other than official Club merchandise and/or

other football- related clothing; and not offer or distribute (either free or for sale by any person) within the Ground any consumer

article or commercial products of any nature.

3.11 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to

comply with the Terms and Conditions of Entry.

4. Use of Ticket

4.1 Save as provided in clause 4.2 below, the Ticket (and all associated rights and benefits) is issued for your

personal use and you shall not, nor shall you attempt and/or take preparatory steps to sell, dispose of,

assign, transfer, loan or otherwise deal with, the Ticket or transfer the benefit of it to any other person

without the prior written consent of the Club.

4.2 If you are a Season Ticket Holder you may transfer the Ticket to another person for their personal use provided that:

(A) such transfer does not take place in return for any payment or benefit in excess of the face

value of the Ticket for that Match;

(B) such transfer does not take place in the course of any business or for the purpose of facilitating

any third party’s business; and

stipulated by Applicable Law, Applicable Football Regulation and/or the Club from time to time)

which will apply to and bind the recipient or the Ticket Holder as if they were the original

purchaser of the Ticket for that Match only and you must inform the recipient or the Ticket

Holder of this. You will be held liable if the individual to whom you transfer your Ticket breaches

the Terms and Conditions of Entry.

4.3 The Ticket will remain the property of the Club at all times and must be produced together with

photographic evidence of the Ticket Holder’s identity if required to do so by any official, steward or

employee of the Club or any police officer. The Club reserves the right to de-activate any digital pass

issued to you as part of your Ticket at any time and/or require the immediate return of any physical

card, ticket or pass at any time.

4.4 Any Ticket which is obtained or used in breach of the Terms and Conditions of Entry shall be

automatically void and all rights conferred or evidenced by such Ticket shall be nullified. Any individual

attempting to use a Ticket in breach of the Terms and Conditions of Entry to gain entry to the Ground

or remain at a Match may be considered to be a trespasser and will be refused entry to, or ejected from,

the Ground in respect of a particular Match and/or will have their Ticket suspended, cancelled, or

withdrawn. In the event of any suspension, cancellation, or withdrawal in accordance with this clause

4.4 no refund shall be payable, including, where you are a Season Ticket Holder in respect of any unused

or unexpired portion of the Season Ticket.

4.5 The unauthorised sale or disposal of a Ticket may amount to a criminal offence, including under section

166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act

2006, and such sale or disposal is also illegal under the terms of section 2 of the Fraud Act 2006. If a

Ticket Holder is convicted of a ticket touting offence anywhere in the world, or the Club has reasonable

grounds to suspect that a Ticket Holder has committed (or is attempting to commit) a ticket touting

offence anywhere in the world, or we have reasonable grounds to suspect that the person to whom the

Ticket Holder has transferred their Ticket (other than in accordance with clause 4.2) has committed such

offence, then:

(A) the Club may notify the police, the Football Authorities and/or other BWSL clubs who in turn

may notify other football clubs, event holders, any Football Authority and/or the relevant law

enforcement authorities;

(B) such conduct shall be deemed to be a serious breach of these Terms and Conditions and the

Club reserves the right to issue an indefinite ban and in accordance with clause 9 to cancel or

suspend any Tickets purchased for future Matches, without payment of any refund.

4.6 You agree to conduct yourself in a manner befitting a representative of the Club and will not engage in,

or cause others to engage in, any conduct which might bring the Club’s name or reputation into

disrepute. The Club does not tolerate any form of abusive, insulting, offensive, threatening, homophobic, Islamophobic, antisemitic, sexual, sectarian, racist, harassing or discriminatory behaviour (whether physical, verbal, or otherwise). This includes any language, gesture or behaviour relating to an individual’s or group’s race, nationality, ethnic or national origins, gender, sexual orientation, marital status, religion, age or disability and/or so called “tragedy chanting” that reference disasters and/or

fatalities. Such conduct is considered a serious breach pursuant to clause 10.2 of these Terms and Conditions. Any Ticket Holder found or reported to be abusing any (i) Club employee, contractor or

consultant, (ii) fellow supporters of the Club, (iii) any employees or supporters of the Visiting Club, or

(iv) match official, sponsor or partner of the Club and/or Match, in or around the Ground, or

communicating or displaying such abusive conduct remotely via any electronic communication, social

media or otherwise, may face arrest and prosecution by the police and a banning order by the Club

(and/or any other clubs or authorities).

4.7 If you are a Season Ticket Holder and you pass away, the Club will issue your estate with a pro-rata

refund of the unexpired portion of your Season Ticket (with effect from the date on which the Club is

provided with a copy of your death certificate, or the Club will, if requested, transfer your Season Ticket

to someone whom the Club is satisfied is a close relative of yours. In order to consider any such request

the Club will require the following information: (i) a copy of the death certificate of the deceased

Season Ticket Holder; (ii) the name, address, email, contact telephone number and date of birth of the

family member to which the Season Ticket is to be transferred; and (iii) proof of the family relationship

between the deceased Season Ticket Holder and the person the Season Ticket is to be transferred to.

4.8 If you are NOT a consumer, you shall indemnify the Club against all costs, charges, claims, expenses,

demands and liabilities the Club incurs as a result of any breach by a Ticket Holder of the Terms and

Conditions of Entry. If any Ticket Holder breaches the Terms and Conditions of Entry, you and the Ticket

Holder may each be held liable for such breach and the Club’s cancellation and suspension rights in

clause 10 shall apply. If you are a consumer, you shall be responsible for any breach by a Ticket Holder

of the Terms and Conditions of Entry. If any Ticket Holder breaches any Terms and Conditions of Entry,

you and that Ticket Holder shall each be held liable for such breach.

5. Supporters with Disability Access

5.1 In the event that a Ticket Holder requires a seat in a disabled access area and/or the use of a Personal

Assistant, please contact us at tickets@londoncitylionesses.com. You will then be contacted so that we

can better understand your access requirements and you may be asked to provide supporting documentation to confirm your eligibility.

5.2 You must bring your current Ticket with you, and a form of photographic identification, when attending

a Match. If you will be attending a Match with a personal assistant, your personal assistant must also

bring their Ticket with them.

5.3 If you attend a Match with a personal assistant, the personal assistant must:

(A)be at least 10 (ten) years old if you are 18 (eighteen) years old or older;

(B) be at least 18 (eighteen) years old if you are under 18 (eighteen);

(D) not attend the Match alone or with a non-disabled supporter.

Any breach of this clause will result in the loss of your Ticket (or Season Ticket), ejection from the Ground,

and possible criminal prosecution.

5.4 Tickets designated for those with disability access needs cannot be used by non-disability access

Ticketholders. Please note that stewards and Club staff will be carrying out checks of Tickets. All proven

abuses of the disabled supporter’s concessionary scheme will result in the loss of your Season Ticket. It

may also result in criminal prosecution.

6. Unavailability of Seats or standing area

6.1 If the Club determines that all or any relevant part of the Ground, is unavailable for a Match due to:

(E) health and safety requirements, Applicable Law, Applicable Football Regulation and/or the

Terms and Conditions of Entry;

(F) the stand or part of the stand in which the Seat is located being closed for repairs, maintenance

or re-building;

(G) the Visiting Club being allocated the entire or any part of the stand at the Ground usually

occupied by you;

(H) the Club, the police or any other relevant authority or Football Authority otherwise considers

it desirable in the interests of safety, crowd control or other Club requirements to re-allocate

the Seat; or

(I) any other circumstances at the Club’s discretion,

the Club will use its reasonable endeavours to provide you, during any such period of unavailability, with

alternative seating (where applicable) or move you to another standing area, as appropriate, elsewhere

in the Ground or, where the Ground is unavailable, such other stadium where the First Team plays its

home football matches in any competition (in which case these Terms and Conditions shall apply equally

to such seats and such stadium). Where the Club is not able to provide you with an alternative seat in

such circumstances, you will be entitled to a refund, or to a credit against the renewal of your Season

Ticket in respect of the relevant Matches, the amount of such refund or credit, and the form and timing

thereof, to be determined by the Club acting reasonably.

6.2 As far as possible, details of any Matches at which there will be a re-allocation of seating to which the

Ticket applies will be notified on the Website and via email.

6.3 If you are a Season Ticket Holder and if, for any reason, it is decided that any Match is to be played at

another stadium, then, subject to any capacity restrictions of the alternative stadium, one alternative

digital pass per Seat associated with your Season Ticket will be issued to you in respect of that Match.

7. Repairs and maintenance

7.1 The Club has the right to charge you for, and if you are NOT a consumer you agree to indemnify the

Club against, the cost of repairs, maintenance, replacement or cleaning of any part of the Ground to which

you (or any other Ticket Holder) have access, or any fixtures or fittings therein, resulting from any act or

omission of you (or any other Ticket Holder) other than as a result of fair wear and tear.

8. Pricing and ticket information

8.1 Whilst the Club tries to ensure that pricing and ticketing information on the Website is correct, errors

may arise from time to time. If the Club discovers an error in the price or nature of the Ticket you have

ordered, the Club will inform you as soon as reasonably practicable and give you the option to either

reconfirm your order at the correct price/specification or to cancel it. If the Club is unable to contact

you, it will unfortunately have to treat the order as cancelled. If the order is cancelled, the Club will

provide you with a full refund (including booking fees).

8.2 If you are purchasing a Ticket on a match-by-match basis, please note that it is your responsibility to

check the relevant ticket delivery method and ticket prices, as these may change on a match-by-match

basis.

9. Changes to dates, refunds and exchanges

9.1 The Club does not guarantee that a Match will occur at a specific time, date, or at a particular spectator

capacity. The dates and kick-off times of all Matches are subject to revision and change due to broadcast

coverage or other circumstances. For up-to-date information, please visit the Website. No refunds shall

be paid in respect of any Matches which are rescheduled and which the Ticket entitled the Ticket Holder

to attend but which the Ticket Holder did not attend.

9.2 If you have purchased a Ticket from the Club for a Match that is postponed:

(A) If you are a Season Ticket Holder your Season Ticket will enable you to attend the re-arranged

Match and the postponed Match is included in your Season Ticket you will receive a replacement ticket

for the re-arranged match; or

(B) If you have purchased a Ticket on a match-by match basis, you will be entitled to receive the

equivalent ticket for the subsequent re-arranged Match via such application procedure as the Club

stipulates, or you will be entitled to receive a full refund of the face value of your Ticket, provided you

meet the deadline specified on the Website.

9.3 The Club does not guarantee that the team for any particular Match will necessarily be selected from

the regular Team players.

9.4 You do not have a right to cancel your Ticket under the Consumer Contracts (Information, Cancellation

and Additional Charges) Regulations 2013. Other than as set out in these Terms and Conditions, the

price of the Ticket or Season Ticket is non-refundable, and no refunds shall be given for any Matches

unattended during the Season.

10. Any lost or stolen Tickets

10.1 To enter the Ground for a Match, the relevant Ticket must be presented in its entirety. If you are unable

to access your Ticket on matchday, it is your responsibility to contact the Club or visit the matchday ticket

office. The Club is not liable if your Ticket cannot be accessed due to technical issues with your device

or if your device is not adequately charged. Screenshots or photos of Tickets will not be accepted.

10.2 The Club reserves the right to request photographic ID before issuing a replacement Ticket and may

withdraw the duplicate ticket facility for any specific Match.

11. Cancellation and withdrawal of Ticket

11.1 Without limiting any other remedies it may have, the Club shall have the right in its absolute discretion

to:

(A) (B) eject, refuse and/or ban a Ticket Holder from the Ground;

exclude (indefinitely or for a period determined by the Club) a Ticket Holder from using and/or

applying to purchase any Tickets (including any associated benefits) for any future matches at

the Ground; and/or

Association and/or any other football clubs with relevant information,

in any of the following circumstances:

(i) (ii) the Ticket Holder breaches these Terms and Conditions, the Terms and Conditions of

Entry or the Club has reasonable grounds to suspect such breach; and/or

the Club reasonably suspects that entry into the Ground by the Ticket Holder will result

in a serious breach of these Terms and Conditions, the Terms and Conditions of Entry

or the terms and conditions of any other Club-related scheme.

11.2 Without limiting the general nature of clause 11.1 the following actions shall constitute a serious breach

of the Terms and Conditions of Entry by a Ticket Holder and shall enable the Club to exercise its rights

as described in clause 11.1 above:

(A) smoking (including the use of electronic cigarettes or vaporisers);

(B) being (or appearing to be) drunk or intoxicated or drinking alcohol in view of the pitch in areas that

are designated alcohol free zones within the Ground;

(D) the deliberate misuse of a Ticket (including as described in clause 4.1);

(E) the possession of a banner or flag that bears material or slogans that are offensive, obscene,

abusive, racist, sexist, homophobic, transphobic or otherwise discriminatory;

(F) the throwing of any object within the Ground that may cause injury, damage, distress or

annoyance to people or property without lawful authority or excuse;

(G) whether at the Ground, or travelling to or from a Match:

(i) (ii) (iii) the use of foul, obscene, abusive and/or discriminatory language and/or gestures;

the chanting of anything of an indecent or discriminatory in nature; and

fighting, or engaging in and/or inciting violence;

(H) bringing any of the following into the Ground (or using them within the Ground): illegal drugs;

illegal substances; fireworks; firecrackers; smoke canisters; air horns; flares; laser devices;

drones; bottles; glass bottles or any other item that could be used as a weapon or compromise

public safety or any other item prohibited from time to time under the Ground Regulations;

(I) entering the playing area or any adjacent area to which spectators are not generally admitted

without lawful authority or excuse;

(J) breach of the terms of any other agreement with the Club;

(K) (L) (M) any breach of clauses 4.5 and 4.6;

any breach of the requirements stipulated by Applicable Law, Applicable Football Regulation

and/or the Club;

any failure or refusal to observe the lawful instructions of the police or the Club; and/or

(N) any failure to pay when due any sums owed to the Club (or any third party) in respect of any

Ticket (including any portion of the Season Ticket Fee).

11.3 The Club may conduct security searches where it has reason to believe that a breach of clauses 11.1

and/or 11.1 has or is reasonably likely to occur.

11.4 Your Ticket may also be suspended, withdrawn and/or cancelled without the payment of any refund to

you, in the event that:

(A) the Ticket Holder is under investigation by the police, charged, cautioned or found guilty of any

football related offence anywhere in the world;

(B) prior to or while the Ticket Holder uses the Ticket, the Ticket Holder is under investigation by

the police, charged, cautioned or found guilty of any football related offence anywhere in the

world; or

transferred or otherwise obtained a Ticket, or have attempted or taken preparatory steps to do

so with the intention of selling or transferring the Ticket in breach of these Terms and

Conditions.

11.5 In the event that your Ticket is withdrawn or cancelled or suspended in accordance with this clause 9:

(A) no refund shall be payable to you and/or any Ticket Holder in respect of any Ticket (or in the

case of Season Tickets in respect of any (i) unexpired portion of any Season Ticket or, or (ii) any

period of suspension);

(B) the Club reserves the right to exclude you and/or any Ticket Holder from applying for any Ticket

or Season Ticket at its sole discretion and to notify any Football Authority and/or other football

clubs of such exclusion and/or disqualification (and the reason for such exclusion and/or

disqualification); and

cancellation or withdrawal of the Ticket, or (ii) for the period of suspension of the Ticket.

12. Undertakings

12.1 You shall, and shall procure that any Ticket Holder shall, at all times:

(A) use all areas of the Ground to which you or any other Ticket Holder may be granted access in

a proper and lawful manner, in accordance with Applicable Law, Applicable Football Regulation

and the Terms and Conditions of Entry and not so as to cause any nuisance, annoyance or

inconvenience to the Club or any other person (including any other spectators or visitors to the

Ground or local residents) or to render void, either in part or whole, any insurance maintained

by the Club in respect of the Ground; and

(B) ensure that no part of the Ground to which you or any other Ticket Holder may be granted

access is damaged (fair wear and tear excepted).

12.2 You shall not make, and will procure that no other Ticket Holder makes, without the prior written

consent of the Club, any public statement or announcement linking, or implying any relationship

between, or engage in any marketing, advertising or promotional activity which links, or implies any

relationship between, you and the Club

13. Security

13.1 The Club shall take ensure that all reasonable precautions are taken to maintain the security of the Ground

between Matches but it shall not be responsible in any way for the loss of, or damage to, any property of

you (or any other Ticket Holder) in the Ground (including any property left behind by you (or any other

Ticket Holder) in the Ground). The Club shall be entitled to dispose of any property left behind by you

or any other Ticket Holder in the Ground.

14. Use of concessionary Tickets

14.1 For supporters purchasing concessionary tickets on a match-by-match basis, the following rules apply:

(A) “Junior” tickets may only be used by persons who will be under the age of eighteen (18) on the

day of the relevant Match;

(B) “Young Adult” tickets may only be used by persons who will be aged between eighteen (18)

and twenty-four (24) (inclusive) on the day of the relevant Match;

of the relevant Match; and

(D) “Disability Access” tickets may only be used by or for the benefit of persons who are registered

with the Club as requiring disability access

14.2 For supporters purchasing a concessionary Season Ticket, the following rules apply:

(A) “Junior” tickets are restricted to persons who will be under the age of eighteen (18) on 1

September of the relevant Season;

(B) “Young Adult” tickets are restricted to persons who will be aged between eighteen (18) to

twenty-four (24) (inclusive) on 1 September of the relevant Season;

of the relevant Season; and

(D) “Disability Access” tickets are restricted to persons who are registered with the Club as

requiring disability access.

14.3 You are not permitted to sell or transfer a concessionary Ticket to someone who is not eligible for such

concession as set out in 12.1 and 12.2, above. If any person enters or seeks to enter the Ground with a

concessionary Ticket where they are not eligible for such concession, that person will be refused entry

to, or ejected from, the Ground and You will have your Season Ticket withdrawn, with no refund.

14.4 If a Ticket Holder is under 16 (sixteen) years old, their parent and/or guardian are also responsible for

the Ticket Holder’s actions, conduct and compliance with these Terms and Conditions and may face

sanctions for any breach or non-compliance of these Terms and Conditions.

15. Exclusion of liability

15.1 If you are a consumer, the following terms shall apply:

(A) the Club only provides you with use of the Ticket for your domestic and private use and you

agree not to use the Ticket for any commercial or business purposes, and the Club shall not

have any liability to you for any loss of profit, loss of business, business interruption or loss of

business opportunity;

(B) if the Club fails to comply with these Terms and Conditions, the Club is responsible for loss or

damage you suffer that is a foreseeable result of the Club’s breach of these Terms and

Conditions or the Club’s negligence, but the Club is not responsible for any loss or damage that

is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the Club’s

breach or if it was contemplated by you and the Club at the time that you purchased the Ticket;

restrictions to the view of the Match caused by virtue of (i) the position of the Seat and/or (ii)

the actions of other spectators; and

(D) except as otherwise set out in these Terms and Conditions, and to the fullest extent permitted

by Applicable Law, the Club shall not have any liability in respect of any failure to carry out, or

any delay in carrying out, any matter in respect of these Terms and Conditions, including13admitting you and/or any other Ticket Holder to the Ground for the Match or Matches, caused

by any circumstances outside the Club’s reasonable control including as a consequence of any

restrictions required by Applicable Law and/or Applicable Football Regulation.

15.2 If you are NOT a consumer, the following terms shall apply

(A) the Club hereby excludes any liability for loss, injury, or damage to persons/property in or

around the Ground except in respect of death or personal injury resulting from any negligence

of the Club, or any other liability of the Club which cannot be excluded under Applicable Law;

(B) neither The Football Association nor the Club shall be responsible for any interruptions and/or

the actions of other spectators;

any delay in carrying out, any matter in respect of these Terms and Conditions, including

admitting you and/or any other Ticket Holder to the Ground for a Match or Matches, caused

restrictions required by Applicable Law and/or Applicable Football Regulation;

yhe total liability of the Club in respect of your use of the Ticket or any breach of these Terms

and Conditions, whether in contract, tort (including negligence), breach of statutory duty or

otherwise, shall not in any event exceed the amount paid by you to the Club for the Ticket. The

Club shall not have any further, or other, liability whatsoever, including for any indirect or

consequential loss or damage.

15.3 Notwithstanding any provision in these Terms and Conditions, the Club does not seek to exclude or limit

its liability: (a) for fraud or fraudulent misrepresentation; (b) for death or personal injury caused by the

negligence of the Club or the negligence of any of their officers, employees, or agents; (c) under section

2(3) of the Consumer Protection Act 1987; or (d) for any other matter for which it is not possible to

exclude or limit liability by law.

16. Notices

16.1 The Club reserves the right to make changes to any of these Terms and Conditions. Such changes will be

notified to the Ticket Holder by being put on display on the Website.

17. Data Protection

17.1 Each Ticket Holder acknowledges that the Club will hold and process data relating to them, which may

include personal data, for administrative, health and safety and legal purposes (including under

Applicable Law and/or Applicable Football Regulation). In particular, we may share your personal data,

including your name, date of birth, photograph, contact details and information about Ticket purchases

(including payment details and the names of Ticket Holders) with other football clubs, any Football

Authority, and with law enforcement authorities. This data will be used for the purpose of identifying

and preventing violent and antisocial behaviour at Matches, including racial, homophobic, sexist,

transphobic or other discriminatory abuse, chanting or harassment (including any language or

behaviour relating to an individual’s or group’s nationality, ethnic or national origins, gender, sexual

orientation, religion, age or disability). We may also share your data in order to support the handling of14fan enquiries and to allow for rapid identification of fans in the event of incidents including health

emergencies and general crowd control emergencies. The personal data each Ticket Holder provides to

the Club shall be processed, stored and transferred in accordance with the Club’s Privacy Policy available

on the Website at https://www.londoncitylionesses.com/privacy-policy.

17.2 By entering the Ground, all persons acknowledge that photographic images and/or audio, visual and/or

audio-visual recordings and/or feeds (and/or stills taken therefrom) (collectively, “Images”) may be

taken of him/her/them and may be published and used by the Club. The Club and/or any Football

Authority or others (including Club Commercial Partners and accredited media organisations) may use

the Images, by way of example only in televised coverage of Matches and for marketing, editorial,

training, or promotional purposes or for any other purpose deemed reasonable by the Club in perpetuity,

by way of any present or future media. All persons further acknowledge that Images may be used (by

the Club or a third party, such as a law enforcement body) to identify him/her/them as an individual,

where permitted by data protection laws, for the purposes of preventing or detecting crime, or any

breach of the Terms and Conditions of Entry.

17.3 All persons attending Matches acknowledge that the Matches are public events. The appearance and

actions of the persons attending inside and in the perimeter of the Ground are public in nature and all

persons attending agree that they shall have no expectation of privacy with regard to his/her/their

actions or conduct at the Matches.

17.4 The Club may receive information from the police, The Football Association and other football clubs

relating to ticket touting activities elsewhere in the UK. The information that may be collected and

shared by the Club and the above third parties could include personal data such as your name, contact

details, image, data relating to criminal offences and your past ticket activity and purchases (including

payment details). The Club processes this information where necessary to identify and prevent ticket

touting activities, which is in our legitimate interests and the interests of other football clubs. The

processing may also be necessary in order to prevent or detect unlawful acts.

17.5 For more information about how we handle personal data and your rights you can refer to our Privacy

Policy (available on the Website at https://www.londoncitylionesses.com/privacy-policy or contact

dataprotection@londoncitylionesses.com.

18. General

18.1 The Terms and Conditions of Entry together with (i) any information provided as part of any online or

telephone ticket purchase process; and/or (ii) any information provided to an individual attending the

box office constitute the entire agreement between the Club and you in respect of the subject matter

and neither the Club nor you shall have any claim or remedy in respect of any statement, representation,

warranty or undertaking made by or on behalf of any other party. You and the Club agree that neither

party shall have any claim for innocent or negligent misrepresentation based on any statement in these

Terms and Conditions.

18.2 The invalidity or partial invalidity of any provision of these Terms and Conditions shall not prejudice or

affect the remainder of these Terms and Conditions, which shall continue in full force and effect. If any

invalid, unenforceable or illegal provision of these Terms and Conditions would be valid, enforceable

and legal if some part of it were deleted, the provision shall apply with the minimum modification

necessary to make it legal, valid and enforceable.

18.3 With the exception of any Football Authority, no other person other than you or the Club has any rights

under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of the Terms and

Conditions of Entry. Nothing in the Terms and Conditions of Entry shall affect any right or remedy of a

third party that exists or is available other than as a result of that Act.

18.4 The Club’s failure to exercise or delay in exercising any right, power or remedy provided by these Terms

and Conditions, the documents referenced herein, or by law shall not constitute a waiver of that right,

power or remedy.

18.5 If you are a consumer, advice about your legal rights is available from your local Citizens' Advice Bureau

or Trading Standards Office. Nothing in these Terms and Conditions will affect these legal rights.

18.6 If you are NOT a consumer, these Terms and Conditions, and any contractual or non-contractual dispute

or claim arising out of or in connection with them shall be governed by and construed in accordance

with English law. The parties hereby submit to the exclusive jurisdiction of the courts of England and

Wales in relation to any dispute or claim arising out of or in connection with these Terms and Conditions

(including in relation to any non-contractual disputes or claims). If you are a consumer, please note that

these Terms and Conditions are governed by English law, meaning that your use of the Ticket and any

dispute or claim arising out of or in connection with it (including in relation to any non-contractual

disputes or claims) will be governed by English law. You and the Club both agree that the courts of

England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim.

18.7 If there is any conflict, ambiguity or inconsistency between any provision of these Terms and Conditions

and any provision of the Ground Regulations, the relevant provision of these Terms and Conditions shall

apply.

18.8 The Club can be contacted by submitting an enquiry online to tickets@londoncitylionesses.com or by

post addressed to Ticketing Department, LCL Sports Group Limited t/a London City Lionesses of First

Floor K Sports Cobdown, Ditton, Aylesford, England, ME20 6AU. If you are a consumer, you can obtain

further guidance and advice from Citizens Advice (www.adviceguide.co.uk). Alternatively, you can

contact The Independent Football Ombudsman at the following address: The Independent Football Ombudsman, Suite 49, 33 Great George Street, Leeds LS1 3AJ.

STORE TERMS & CONDITIONS

Terms and Conditions of Sale

Please read this page carefully. It sets out the terms on which LCL Sports Group Limited t/a London City Lionesses ("we", "us" or "our") will allow you to access and use our online store at www.londoncitylionesses.com/retail (the "Site") and the sale of our products (“Products”) to you.

1. Orders and Contract
1.1. Once you have placed an order you will be sent an order acknowledgement via email setting out the items which you have ordered from us. This does not mean that your order has been accepted by us. Your order constitutes an offer to buy the Product(s) from us on these terms, which is subject to acceptance by us. We have the right to reject any offer for any reason. The steps you need to take to place an order on our site are set out on the order pages.
1.2. Our acceptance of your offer takes place when we send you confirmation via email that your order has been dispatched. This email will also detail your order number. It is at this point that a contract will come into existence between you and us.
1.3. If we are unable to accept your order, for example because we have been unable to pre-authorise the payment, the Product(s) are unavailable, the Product(s) are unable to be delivered to your delivery address, or there has been a mistake or error regarding the pricing or the description of the Product(s) we will inform you of this as soon as possible. We have the right to reject any order for any reason. A full refund will be provided where you have already paid for the item(s) and we are unable to fulfil the order.
1.4. All orders are subject to availability. We cannot guarantee that any Product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain Products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.
1.5. We reserve the right to cancel any order that is made by a minor, under the age of 18, where the consent of that minor’s legal guardian is not received. If you are a minor, you must ensure your parent or legal guardian knows and agrees before you buy anything from the Site.

2. Price and Payment
2.1. The price of the Product (which includes VAT or other relevant sales tax where applicable, but excludes delivery charges) will be the price indicated on the order pages when you placed your order (except in cases of pricing errors). If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
2.2. If we process your order where there is a pricing error and we become aware of this prior to dispatch, we are under no obligation to provide your order to you at an incorrect price. Should we discover an error in the price of any item(s) you have ordered, we will inform you as soon as possible and, where possible, provide you with the option of reconfirming the order at the correct price or requesting a refund, at our discretion. If we are unable to contact you or do not receive a response within 5 business days, we will treat the order as cancelled and process a full refund in respect of the order.
2.3. The acceptable methods of payment are referred to on the Site. We have the right to vary the acceptable methods of payment without notice from time to time. However, if you have already submitted your order and the payment method you used is subsequently discontinued we will still try to process your order using the original payment method and will contact you if there is any issue which prevents this.
2.4. You confirm that the credit or debit card that is being used is yours. If the issuer refuses to authorise payment, we will not accept your order and we will not be responsible for delay or non-delivery, and we are not obliged to inform you of the reason for refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit or debit card payment in accordance with your order.

3. Products
3.1. If you are buying personalised Products, please take care to use the correct spelling and select the correct size. We reserve the right to refuse to print shirts that we deem or could be interpreted as offensive or abusive and/or may infringe our intellectual property rights of companies and/or individuals. If we are unable to print your request we will contact you to discuss your choice and, if necessary, request an alternative. Please note this may delay delivery of your shirt.
3.2. If you choose to have your shirt printed by a third party, we will not be liable for any faults. 3.3. We cannot accept liability for any changes to player's names and numbers due to transfers or a player deciding to change number.
3.4. Please be aware of the refund policy in respect of personalised shirts as set out in clause 6.2 which states that unless the item is damaged, faulty or has parts missing, you do not have a right to change your mind and cancel your order.

4. Pre-order / pre-release
4.1. Where you are able to place an order for an item that is currently not in stock and is on “Pre-Order”, you will be charged for Pre-Order items at the time of placing your order. We will always inform you when we are expecting the stock to be delivered. If for any reason a delivery date is changed, then we will contact you directly via email to inform you of the change.
4.2. If you purchased a “Pre-Order” item, the delivery times are counted from the date we receive the stock and not of the date of order.
4.3. If you order contains “Pre-Order” items, your order will not be despatched until all of the items included in the order (including the Pre-Order items) are in stock and available for shipping. Please note that stock arrival dates are an estimate only and are subject to change based on factors outside of our control.

5. Delivery Terms
5.1. The costs of delivery will be as displayed to you on the Site.
5.2. We reserve the right to charge a handling fee in addition to any delivery costs.
5.3. If you decline the charge for delivery or for handling, you will not be able to place an order.
5.4. Delivery times are not guaranteed and all delivery times are an estimate only and are based on business days, which are Monday to Friday. Weekends and Bank Holidays are not classed as business days.
5.5. Please note you are responsible for all charges that relate to customs or duty that may be applied in certain countries and for any returns, sent back to the United Kingdom. We take no responsibility for these charges or for any delays in your receiving any goods owing to customs’ intervention.
5.6. If you order Products from our Site for delivery outside the UK, they may incur import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

6. Cancellation and Returns
6.1. You have the right to change your mind and cancel all or part of your order for any reason during a "cooling off" period of fourteen (14) days from the day after the day on which you received your order.
6.2. Unless the item is damaged, faulty or has parts missing, you do not have a right to change your mind and cancel your order in respect of: 6.2.1. Items which for hygiene reasons (such as underwear and earrings) cannot be resold once these have been unsealed after you receive them; or 6.2.2. Perishable goods; or 6.2.3. Personalised replica shirts with your name.
6.3. If your Product(s) are damaged, faulty or not as described, we will reimburse you for the cost of the Product(s) which you return to us, the delivery charge for your order and reasonable costs of you returning the Products.
6.4. All returned Product(s) must be in original condition, unworn/unused with original tags and labels. We do not accept returns for Product(s) which have been worn/used or which are not in their original condition. If you try to make a return of Product(s) which are not in a returnable state, we may have to send those Product(s) back to you at the address you originally provided and ask you to cover the delivery costs.
6.5. We will only reimburse delivery costs, handling fees and/or your reasonable costs of returning the Product(s) if the Product(s) is faulty or not as described or you notify us that you wish to cancel your order during the cooling off period. In all other circumstances, you must pay the costs of return.
6.6. We will refund you the price you paid for the Product(s) being returned, by the method you used for payment. However, we may make deductions from the price, as described below.
6.7. If you are exercising your right to change your mind: 6.7.1. we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Product(s), if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; 6.7.2. the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the Product(s) delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option; and 6.7.3. we will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then: 6.7.3.1. your refund will be made within 14 days from the day on which we receive and process the Product(s) back from you; or 6.7.3.2. for orders which have not yet been processed or dispatched, your refund will be made within 14 days of your telling us you have changed your mind.

7. How we may use your personal information?
7.1. We will only use your personal information as set out in in our Privacy Policy.

8. Our responsibility for loss and damage suffered by you
8.1. We will be responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both us and you knew it might happen.
8.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the Products.
8.3. Your use of the Site is at your sole risk. To the fullest extent permitted by law, you are responsible for complying with these Terms and Conditions and all applicable laws with respect to the use of the website. Other than as referred to in sections 8.1 and 8.2, the Site, including all information and content made available on or accessed through the Site is made available to you “as is” without warranties or representations of any kind. To the fullest extent permissible by law, we disclaim all warranties of any kind, whether express or implied.
8.4. In no event shall we or our affiliates be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages of any kind whatsoever. To the fullest extent permitted by law, in no event shall we or our affiliates be liable for any direct damages exceeding the greater of the monies paid by you to us for Product(s) in the twelve months preceding the claim or £100 GBP.

9. Our rights to vary these Terms and Conditions
9.1. We reserve the right to change these Terms and Conditions from time to time, but any changes will not apply to any Order(s) that we have accepted prior to the change being made.
9.2. These Terms and Conditions govern our relationship with you. Any changes to the Terms and Conditions governing existing contracts must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what we and you are expected to do.

10. If a court finds part of this contract unenforceable, the rest will continue in force If any part of these Terms and Conditions shall be found by a Court to be unlawful, void or unenforceable for any reason, then that provision shall be capable of being severed and separated from these Terms and Conditions and shall not affect the validity and enforceability of any of the other provisions of these Terms and Conditions which shall all remain in force.

11. Even if we delay in enforcing this contract, we can still enforce it later If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that does not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.

12. Which laws apply to this contract and where you may bring legal proceedings?
12.1. These Terms and Conditions shall be subject to English law. All claims or disputes arising in relation to or in connection with any contract (any Order for Products) under these Terms and Conditions shall be governed by English law. You may bring a claim to enforce your consumer rights in connection with these Terms and Conditions before the courts of your resident country, as laws in your country of residence may also apply to allow you certain levels of consumer protection. In addition, you are also entitled to bring a claim before the Courts of England and Wales if you prefer.
12.2. If you wish to bring a claim before a court in your resident country, please use the following service address: FAO Head of Legal: First Floor K Sports Cobdown, Ditton, Aylesford, England, ME20 6AU (with an email copy to: legalnotices@londoncitylionesses.com).
12.3. Nothing in these terms and conditions will affect your legal rights as a consumer. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
13. Contact Us You can contact Customer Services regarding any queries relating to these Terms and Conditions and orders you place using the following contact details: Email: retail@londoncitylionesses.com Customer Services provides support 9am - 5pm (UTC) Monday to Friday.

Website Terms and Conditions of Use

https://www.londoncitylionesses.com is a site operated by LCL Sports Group Limited t/a London City Lionesses (We). We are registered in England and Wales under company number 11932480 and have our registered office at First Floor K Sports Cobdown, Ditton, Aylesford, England, ME20 6AU. Our VAT number is 326980477.

We are a limited company.

To contact us, please email admin@londoncitylionesses.com.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of service and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of service refer to the following additional terms, which also apply to your use of our site:

· Our PRIVACY POLICY | Lionesses explains how we collect, use and store your personal data.

· Our COOKIES POLICY | Lionesses sets out information about the cookies on our site.

If you purchase goods or services from our site, our ALL T&C's | Lionesses will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

· Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.

· Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws that are applicable to us.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact admin@londoncitylionesses.com.

Our trademarks are registered

We expressly reserve all rights in and to the domain name https://www.londoncitylionesses.com. The trademarks, products and company names mentioned on the site are owned by London City Lionesses or may be trademarks of their respective owners or licensors and the rights in such marks are expressly reserved to the respective owners or licensors. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site.

Uploading content to our site

You agree not to submit any content to our site that:

· infringes any laws or regulations or the rights of others or encourages others to do so;

· is obscene, abusive, invasive of another's privacy, hateful, harassing, discriminatory or otherwise objectionable;

· impersonates another or is otherwise likely to deceive;

· is spam or any other form of unsolicited advertising, promotional material, or commercial message;

· contains or links to viruses or any other harmful programs or computer code designed to adversely affect the operation of any computer software or hardware;

· disrupts or impairs the normal operation of the site; or

· accesses the site in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a publicly available, standard (i.e. not modified) web browser.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but grant us an irrevocable worldwide, royalty-free, non-exclusive licence to use, distribute, reproduce, adapt, publish, translate, publicly perform and display such content and use your name in relation to it.

We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.

We have no obligation to monitor user content but reserve the right not to publish or to remove any posting you make on the site, if, in our opinion, your post does not comply with the content standards set out above.

User-generated content is not approved by us

Our site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not introduce viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

· We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

· Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our ALL T&C's | Lionesses.

If you are a business user:

· We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

· We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

· use of, or inability to use, our site; or

· use of or reliance on any content displayed on our site.

· In particular, we will not be liable for:

· loss of profits, sales, business, or revenue;

· business interruption;

· loss of anticipated savings;

· loss of business opportunity, goodwill or reputation; or

· any indirect or consequential loss or damage.

If you are a consumer user:

· We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

· If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

How we may use your personal information

We will only use your personal information as set out in our PRIVACY POLICY | Lionesses.

Which country's laws apply to a dispute

If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

SISTER CLUB CHRISTMAS TAKEOVER PROMOTION DETAILS

Win a visit from London City Lionesses players and club representatives on 1/12/26. UK residents

18+; free entry, no purchase necessary. Enter by claiming a ‘Sister Club Membership’ product,

stating the affiliated ‘Sister Club’, claiming tickets and attending either or both fixtures: London

City Lionesses v Birmingham City on 8/11/26 and/ or London City Lionesses v Crystal Palace on

21/11/26. Opens 2/11/26 at 9AM GMT; closes 21/11/26 at 8PM GMT. Up to 8 tickets can be

claimed per account, with a total of 2000 tickets available to claim across the two fixtures. One

winning club will be judged as the club who has the most affiliated attendees across the two

fixtures. The winner will be contacted by email on 27/11/26; and must respond within 48 hours.

London City Lionesses are only responsible for arranging the player guest visit to the venue on

1/12/26 and are not responsible for arranging the venue, transport or other associated costs.

SISTER CLUB CRISTMAS TAKEOVER TERMS AND CONDITIONS

1. ABOUT THESE TERMS

1.1 These terms apply to the competition promoted by LCL Sports Group Limited (trading as

London City Lionesses FC) (the “Club”, “we”, “us”) which expressly link to these terms

(each a “Promotion”). Our correspondence address is First Floor K Sports Cobdown,

Ditton, Aylesford, England, ME20 6AU. Contact: help@londoncitylionesses.com.

1.2 The Promotion has its own published details in the relevant Club advertisement, social

media post and/or linked campaign page (the “Promotion Details”). The Promotion

Details and these terms together form the rules of that Promotion. Please read both before

entering and retain a copy. By submitting an entry, you agree to those rules.

1.3 The Promotion Details identify the Promotion, state whether it is a random prize draw or a

judged skill competition, and specify: the opening and closing dates and times (including

time zone); how and where to enter; any additional eligibility or technical requirements; the

number of winners and number and nature of prizes; significant prize restrictions and

excluded expenses; selection or judging arrangements; how and when winners will be

contacted; the claim deadline; and how and when prizes will be provided. For skill

competitions, they also specify the task, judging criteria, any weighting and the tie-break

mechanism.

1.4 Promotion Details supply the campaign-specific information contemplated by these

terms. They do not override the requirements for free entry, UK residence and a minimum

age of 18, or remove the protections in these terms concerning fairness, changes, liability,

privacy and legal rights. If published information is inconsistent or unclear, please contact

us. We will resolve it fairly and will not rely on an inconsistency to impose a new restriction

retrospectively.

1.5 These terms do not cover paid-entry or purchase-linked promotions, promotions restricted

to paid members or ticket holders, lotteries, instant-win schemes, public-vote

competitions, or promotions open to under-18s or residents outside the UK. Those require

separately approved terms.

2. ELIGIBILITY

2.1 Entrants must be UK residents aged 18 or over at the time of entry. UK means England,

Wales, Scotland and Northern Ireland and does not include the Channel Islands or Isle of

Man. Any additional eligibility restriction will be clearly stated in the Promotion Details

before entry.

2.2 Employees of the Club, people directly involved in organising or administering the

Promotion (including relevant agents, suppliers and judges), and their immediate families

and household members may not enter. Immediate family means a spouse or partner,

parent, child or sibling.

2.3 We may ask for information reasonably necessary to verify eligibility and compliance with

the published rules. We will request only proportionate evidence, explain what is needed

and give a reasonable opportunity to provide it.

3. HOW TO ENTER

3.1 Follow the entry instructions in the Promotion Details during the stated entry period.

Entries must be received through a stated entry route by the closing date and time. Entries

received before the opening time or after the closing time are not eligible. Proof of sending

does not, by itself, prove receipt.

3.2 Entry is free. No purchase, donation, paid membership, paid ticket or premium-rate

communication is required. We will not charge a fee to claim or receive a prize, including a

delivery or administration fee. You are responsible for your ordinary internet or network

charges when entering. Any separately incurred costs of using a prize, such as travel to an

event, will be clearly disclosed before entry.

3.3 Unless the Promotion Details expressly allow more, only one entry per person per

Promotion is permitted across all entry routes and platforms combined. Any different entry

limit, any bonus-entry action and how it is counted will be stated before entry. Using

additional accounts or identities to evade the stated limit is not permitted. Where entry is

available on several platforms, eligible entries will be pooled for the same advertised prizes

unless separate platform-specific prize pools are clearly stated before entry.

3.4 Entries must be made personally, contain the information requested and comply with the

stated entry requirements. Automated or bulk entries, impersonation, fraudulent entries

and deliberate interference with the Promotion are not permitted. Ordinary assistive

technology used to submit your own entry is not prohibited.

3.5 We will take reasonable care to operate the entry process. If a technical issue affects

participation, we will investigate and take fair and proportionate steps under the section

headed “Changes and disruption”. We do not exclude responsibility for our own failure

to take reasonable care. We cannot treat an entry we have not received as received solely

because it was sent.

4. PRIZES

4.1 The prizes, their number, allocation between winners and any sharing or instalments are

as described in the Promotion Details. Those details will state any fixed event or

redemption dates, venue, expiry date, guest restrictions, accessibility arrangements or

other significant conditions, together with what is included and excluded. We will not add

material prize restrictions after entry.

4.2 Prizes are for the winners and are not transferable or exchangeable for cash at a winner’s

request, unless the Promotion Details expressly say otherwise or the law requires. If

circumstances beyond our reasonable control make the advertised prize unavailable, we

will provide a reasonable equivalent of equal or greater value, taking account of its nature

as well as its monetary value. We will not substitute cash unless that possibility was stated

in the Promotion Details before entry or the winner agrees.

4.3 Any prize-supplier, ticket or venue terms that apply will be identified and made available

before entry, including the Club’s ticket terms where relevant:

https://www.londoncitylionesses.com/ticket-t-c-s Such terms govern use of the relevant

prize, not the fairness of the Promotion, and do not remove our responsibility to award the

advertised prize or a reasonable equivalent.

4.4 Unless the Promotion Details expressly include them, incidental expenses such as travel,

accommodation, meals and spending money are not included. Any significant excluded

expense must be identified in the Promotion Details. No payment to the Club or a supplier

is required to obtain the prize itself. For an event prize, the Promotion Details will explain

the arrangements if the event is postponed or cancelled; the reasonable-equivalent

protection above continues to apply.

5. RANDOM PRIZE DRAWS ONLY

5.1 This section applies where the Promotion Details describe a prize draw or say that winners

will be selected randomly. If a question is used as an eligibility filter followed by a random

selection, the Promotion Details will explain this and this section applies to the random

selection.

5.2 We will select winners from all eligible entries received during the entry period using a

computer process producing verifiably random results, or by an independent person or

under an independent person’s supervision. We will keep evidence of the selection.

Selection will take place on the date stated in the Promotion Details or, if no date is stated,

within seven days after the closing date. Each eligible entry has an equal chance within the

relevant advertised prize pool.

6. JUDGED SKILL COMPETITIONS ONLY

6.1 This section applies where the Promotion Details describe a judged skill competition.

Winners will be selected by applying the judging criteria, scoring or weighting and tie-break

mechanism published before entry. We will not switch to a random draw or introduce a

new criterion after entry.

6.2 Competent judges will assess eligible entries. Where assessment involves subjective

judgment, an independent judge, or a panel including at least one independent member,

will be appointed. The independent judge or member will be demonstrably independent of

the Club, the Promotion’s intermediaries and the entrants. Judges’ full names are available

on request using the contact details above.

6.3 The highest-ranked eligible entries will win the advertised prizes in the order described in

the Promotion Details. Ties will be resolved using the published tie-break mechanism.

Judging will finish on the date stated in the Promotion Details or, if no date is stated, within

seven days after the closing date. The judges’ assessment of merit is final, but this does

not prevent a complaint about compliance with the published rules or affect legal rights.

6.4 If you submit creative material, it must be your own original work and you must own, or

have obtained, the rights and permissions necessary to submit it and grant the limited

rights below. Obtain permission from identifiable people featured, and appropriate

parental or guardian permission for anyone under 18 featured. Do not include unlawful,

defamatory or infringing material or disclose another person’s private information without

permission. Unless expressly allowed in the Promotion Details, substantive creative

content generated by artificial intelligence or produced by another person is not eligible.

Accessibility tools which do not create the substantive content are permitted.

6.5 You retain ownership of your entry and its intellectual property rights. You give the Club a

non-exclusive, royalty-free licence to copy, store and share it with our administrators and

judges only as reasonably necessary to administer, judge, verify and resolve queries about

the Promotion. That licence lasts only for those purposes and for the period reasonably

needed to complete them. Physical entries will not be returned unless the Promotion

Details state otherwise.

6.6 If you win, the Club may also reproduce the winning entry for the limited award-verification

purposes in the section headed “Winner information and publicity”, subject to the

objection process there. No general advertising licence, assignment of copyright or waiver

of moral rights is required. Any wider promotional use of an entry, or publicity involving a

person’s image, will be separately agreed.

7. WINNER NOTIFICATION AND CLAIMING

7.1 The Promotion Details will state the notification method and deadline. Unless they state a

different timetable before entry, we will contact provisional winners privately using the

email address or social media account used for entry within seven days after the closing

date. A public announcement alone will not replace reasonable attempts to contact a

winner directly. Please monitor the stated channel, including message requests and spam

folders.

7.2 Unless a different reasonable claim period is prominently stated in the Promotion Details

before entry, a provisional winner has 14 days from our first direct notification to respond

and provide the information reasonably needed to verify eligibility and fulfil the prize. We

will make reasonable follow-up attempts before treating a prize as unclaimed. We will

never ask you to pay a fee or provide payment-card details to claim a prize. If a message

seems suspicious, contact the Club using the details above.

7.3 If, after reasonable attempts and the applicable claim period, a provisional winner cannot

be contacted, declines the prize or is shown not to meet the published eligibility

requirements, we may award the prize to a replacement. For a draw, we will use the same

compliant random-selection method among the remaining eligible entries. For a skill

competition, we will select the next highest-ranked eligible entry, applying the published

tie-break mechanism if necessary.

7.4 Prizes will be provided by the method and date stated in the Promotion Details. Unless a

later date is expressly stated before entry, prizes will be provided within 30 days after the

closing date. For a future event, the Promotion Details will distinguish when tickets or

booking confirmation will be provided from the event date. If an exceptional fulfilment

problem arises, we will promptly explain it and agree fair arrangements with the winner,

without removing their legal rights.

8. WINNER INFORMATION AND PUBLICITY

8.1 To show that a valid award took place, we will make available on request the surname and

county of major prize winners and, where applicable, their winning entries. Requests

identifying the Promotion may be sent to the contact details above within one month after

its closing date. If the award has not yet been completed, we will provide the information

when it is available.

8.2 You may object to this information being made available, or ask us to reduce the

information disclosed, by contacting us before or after entering. We will respect such

requests when responding to public enquiries. We may nevertheless provide the relevant

information and winning entry to the Advertising Standards Authority if the Promotion is

challenged.

8.3 We may invite winners to participate in publicity, but participation is voluntary and will not

affect entitlement to a prize. Any interview, photograph, recording, endorsement or wider

use of a winner’s details or entry will be subject to separate agreement and appropriate

privacy information.

9. PERSONAL INFORMATION

9.1 LCL Sports Group Limited is the controller of personal information we use for the

Promotion. We use entry and contact details to administer the Promotion, verify eligibility,

judge or select winners, provide prizes and deal with enquiries and complaints. Relevant

information may be shared with service providers and judges for those purposes and with

a prize supplier where needed for fulfilment. Award-verification disclosures are explained

above.

9.2 Our Privacy Policy at https://www.londoncitylionesses.com/privacy-policy and any

promotion-specific privacy notice explain the applicable lawful bases, recipients,

retention periods or criteria, relevant international transfers, your rights and how to

exercise them or raise a data protection complaint. Those notices will be available when

we collect your information. Contact us using the details above or the privacy contact

identified in that policy.

9.3 Entering does not sign you up to marketing from the Club or a sponsor. Any marketing optin

will be separate, optional and unticked by default, with the sender and communication

channel identified. Refusing or withdrawing marketing consent does not affect entry or the

chance of winning. Prize-administration messages will not depend on a marketing opt-in.

10. FAIR ADMINISTRATION AND DISQUALIFICATION

10.1 We may reject an entry or withhold a prize only on reasonable grounds showing that the

entrant has failed to meet the qualifying criteria clearly stated before entry, or has

committed fraud or deliberate abuse prohibited by these terms. We will act fairly and

proportionately, explain the reason where reasonably possible and allow a reasonable

opportunity to address a disputed eligibility finding. We will not retrospectively introduce

new disqualification conditions.

10.2 We remain responsible for the proper administration of the Promotion, including where we

use an agency, technology provider or prize supplier. A third party’s involvement does not

itself excuse failure to provide a prize. Please raise any complaint using the contact details

above. Nothing in these terms prevents you contacting the Advertising Standards Authority

or another appropriate regulator, or exercising legal rights.

11. CHANGES AND DISRUPTION

11.1 We will not change the rules during a Promotion except in exceptional circumstances

where a fair and proportionate change is genuinely necessary, for example to address

serious disruption beyond our reasonable control or comply with a legal requirement. We

will notify entrants through the original promotional channels and the campaign page, and

directly where reasonably practicable. We will not use a change to impose a condition

which could reasonably have influenced a decision not to enter.

11.2 We will change a closing date only if unavoidable circumstances beyond our control make

it necessary and either keeping the original date would be unfair to those seeking to

participate under the original terms, or those participants will not be disadvantaged by the

change. Low participation is not a reason to extend a Promotion.

11.3 Suspension or cancellation will be a last resort where the Promotion cannot reasonably or

lawfully continue and a less disruptive solution is not reasonably available. We will explain

the reason, minimise disadvantage and preserve accrued rights. This does not give us a

general right to avoid awarding advertised prizes or reasonable equivalents.

12. LIABILITY AND LEGAL RIGHTS

12.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breach

of these terms or failure to use reasonable care and skill. Loss or damage is foreseeable if

it is an obvious consequence or was contemplated by you and us when you entered.

12.2 Nothing in these terms excludes or limits liability for death or personal injury caused by

negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be

excluded or limited. Your statutory rights are not affected.

12.3 These terms and the Promotion are governed by English law, without depriving you of

mandatory consumer protections applicable in the part of the UK where you live. You may

bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern

Ireland, in the courts of your home jurisdiction. No complaints process or judging decision

removes your right to bring proceedings.

Version: 20.10.26

TERMS & CONDITIONS

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