TICKET T&C's | Lionesses

TICKET TERMS & CONDITIONS

2025/26 TICKET TERMS AND CONDITIONS ARE COMING SOON

2025/26 TICKETING TERMS AND CONDITIONS

LCL Sports Group Limited (t/a London City Lionesses) (“LCL”, “we”, “us”, “our”)

These Ticket Terms and Conditions apply to any Ticket Holder attending any London City Lionesses First Team match held at the Ground(s) or any other stadium determined by the Club during the 2025-2026 season.

Key Terms

Before you attend a Match, please take the time to read and understand these Terms and Conditions. In particular, please note:

The issue of a Ticket and subsequent access to the Ground is subject to the Terms and Conditions of Entry (as may be amended from time to time).

The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms and Conditions of Entry and/or any supporter code of conduct issued by the Club from time to time. The Club will not provide you with a refund if you are not allowed entry into or are removed from the Ground, or if your Ticket is suspended or cancelled.

You do not have a right to cancel your Ticket, and the price of any Season Ticket is non-refundable. However, nothing in these Terms and Conditions will affect your consumer rights.

If a Match is rescheduled, your Ticket will be valid for the rescheduled date. Once the new date is confirmed, fans will be notified via email. No refunds will be provided if you are a Season Ticket holder, but match by match Ticket holders who are no longer able to attend the rescheduled match will be offered a refund for that Match if they apply for a refund within the timings notified by the Club.

If the Terms and Conditions are breached by anyone using your Ticket, you will be held responsible, either individually or jointly with that supporter.

The unauthorised sale or disposal of a Ticket may amount to a criminal offence and lead to police involvement, charges and potential Club sanctions (including suspension or cancellation of Tickets).

By purchasing and/or using a Ticket, you agree not to engage in or encourage, directly or indirectly, any conduct, act or statement, that is discriminatory on the basis of race, religion or belief, gender, sexual orientation, disability, colour or national or ethnic origin. You agree not to use any other language or behaviour that otherwise is abusive, aggressive, insulting, intimidating, inappropriate or offensive (or incites such behaviour) towards any (i) Club member of staff, (ii) fellow supporters, (iii) any employees or supporters of the Visiting Club, or (iv) match official, sponsor or partner of the Club and/or Match, whether you are within the Ground or communicating remotely via any electronic communication, social media or otherwise.

The Club may amend these Terms and Conditions at any time and will notify you by posting updates on the Website.

Definitions

In these Terms and Conditions, the following words and phrases shall have the following meanings:

“Applicable Football Regulation” means in respect of any Football Authority: (i) the statutes, rules, regulations, directives, codes of practice, guidelines and equivalent for the time being of such bodies; and (ii) all promotional, marketing, and commercial agreements and arrangements concluded by each such body, in each case with which the Club and/or Ticket Holder is required to comply with from time to time.

“Applicable Law” means all laws, statutes, regulations, edicts, byelaws, codes of conduct and guidelines, whether local, national, international, or otherwise existing to which the Club and/or Ticket Holder is subject and which is relevant to the Club and/or Ticket Holder’s rights or obligations under these Terms and Conditions.

“Club” means LCL Sports Group Limited t/a London City Lionesses of First Floor K Sports Cobdown, Ditton, Aylesford, England, ME20 6AU;

“Competitions” means the BWSL, the Women’s FA Cup (otherwise known as the Adobe Women’s FA Cup), the FA Women’s League Cup (otherwise known as the Women’s Subway League Cup), and the UWCL.

“First Team” means the Club’s first eleven.

“Football Authority” means WSL Football, The Football Association, FIFA, UEFA and/or any other relevant governing body of association football, and “Football Authorities” shall be construed accordingly.

“Ground(s)” means the Copperjax Community Stadium (Bromley), The Den (Millwall) or any other ground where the First Team plays home matches from time to time;

“Ground Regulations” means those ground regulations issued by the Club and/or the owner/operator of the Ground from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are on display at the Ground) including any guidelines and/or supporter codes of conduct issued by the Club from time to time.

“Guest” means a relative, friend, colleague, personal assistant to Ticket Holders with disability access and/or other individual, who would be in possession of a Ticket.

“Match” and “Matches” means either: (a) if you have purchased a Season Ticket, all home football matches to be played by the First Team at the Ground in the relevant Season; or (b) if you purchase a Ticket on a match-by-match basis, the specific home match – in any of the Competitions or pre-season friendlies at either the Copperjax Community Stadium or the Den for which the ticket was purchased.

“Material” means any audio, visual or audio-visual material or any information or data.

“Seat” means any seat (or seats) in the Ground associated with your Ticket to which these Terms and Conditions relate.

“Season” means the relevant football season in which the Ticket is valid, ending at the later of 30 June and the end of the day of the final Match of the relevant football season.

“Season Ticket” means the physical or digital entry ticket entitling you to admission to eleven (11) BWSL Matches at the Ground(s) and those other benefits as notified to you by the Club prior to your purchase of the Season Ticket.

“Season Ticket Fee” means the fee which is payable by you as a Season Ticket Holder to the Club pursuant to these Terms and Conditions as notified to you by the Club prior to your purchase of a Season Ticket.

“Terms and Conditions” means these terms and conditions (as amended from time to time) governing the issue and use of a Ticket.

“Terms and Conditions of Entry” means each of the rules and regulations of each Football Authority, the Ground Regulations, any requirements and/or code of conduct issued by the Club from time to time, these Terms and Conditions, each as may be amended from time to time at the sole discretion of the Club.

“Ticket” means any physical or digital ticket issued to you entitling you to admission to the relevant Match at the Ground and includes any ticket or pass issued from time to time.

“Ticket Holder” means: (i) you (including any of your representatives (e.g. employees, directors and/or other agents and Guests thereof), if you are NOT a consumer); (ii) any person in possession of a Ticket; or (iii) any person who is at any time present in any part of the Ground pursuant to the provisions of these Terms and Conditions.

“Ticketholder Account” means the personalised section of the Website where Ticketholders can log in to manage their profile and purchase or manage Tickets and other services.

“Visiting Club” means the football club playing against the Club in respect of the Match.

“Website” means the Club’s website, currently https://www.londoncitylionesses.com/

References made to clauses shall be understood as references to clauses contained within the Home Ticket Terms and Conditions, and references to paragraphs shall be interpreted as references to paragraphs included within the Sections.

Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

Any words following terms such as “including”, “include”, “in particular”, “for example” or any other similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding those terms.

A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

Issue of a Ticket
1. The issue of a Ticket and subsequent access to the Ground is subject to the Terms and Conditions of Entry (as may be amended from time to time), which can be found on or accessed via the Website and can also be provided upon written request to the Club. By purchasing, accepting, holding and/or using a Ticket to gain access to the Ground, the Ticket Holder will comply with the Ground Regulations and all requirements stipulated by Applicable Law, Applicable Football Regulation and/or the Club.
2. If you are a consumer, references in these Terms and Conditions to “you” are to the individual using the Ticket for private and non-commercial purposes.
3. If you are NOT a consumer, references in these Terms and Conditions to “you” are to the business on whose behalf you are purchasing the Tickets and you confirm that you have authority to bind that business in respect of the purchase of the Tickets.
4. These Terms and Conditions, including all rights granted to you and the obligations of the Club herein, are subject to any restrictions or requirements from time to time imposed by Applicable Law and Applicable Football Regulation. In the event of any conflict or inconsistency between the provisions of these Terms and Conditions and any such Applicable Law or Applicable Football Regulation, the relevant Applicable Law or Applicable Football Regulation shall prevail. The Club shall not be in breach of these Terms and Conditions due to any actions taken or omitted as a consequence of any such Applicable Law or Applicable Football Regulation.
Season Ticket Renewal
1. The Club will notify you about the renewal process on the Website or by email using the email address registered to your Ticketholder Account and you should ensure that your contact details held by the Club are kept up to date. These Terms and Conditions do not constitute any guarantee by the Club whatsoever of any renewal or give you any rights to renew these Terms and Conditions or any other rights in respect of the Season Ticket after the end of the Season.
2. Before each Season, the Club will email you with the following information:
  1. whether your Season Ticket is due for renewal, and if so, when;
  2. the renewal price for your Season Ticket (which may differ from the price you paid the previous Season);
  3. the deadline to inform the Club if you wish to cancel your Season Ticket renewal.
3. If you are eligible for the renewal of your Season Ticket, you will be requested to manually pay for your Season Ticket using a debit or credit card. If you fail to provide the Club with a valid payment method for the renewal of your Season Ticket by the deadline notified to you by the Club, then your Season Ticket will not be renewed and may be cancelled and made available for re-sale.
4. If your Season Ticket is renewed at the end of a Season, the Club cannot guarantee that you will be allocated the same Seat as in the previous Season.
Admission to the Ground
1. By purchasing, accepting and/or holding and/or using a Ticket to gain access to the Ground, you certify that you have read, understood, and accepted, and agree to be bound by and comply with, the Terms and Conditions of Entry from time to time.
2. The Ticket shall only entitle the Ticket Holder to gain admission to the Ground after it has been validated by the control readers located at the appropriate turnstiles. The matchday steward will refuse admission to any person whose Ticket is not so validated by the turnstile control readers. You are responsible for ensuring your mobile phone is functional and able to display the Ticket. Once the Ticket has been scanned by the access control readers at the Ground and entry granted to you for the relevant Match, any subsequent attempts to enter the Ground for the same Match using the same Ticket will be denied.
3. No refunds shall be paid in respect of any Matches to which the Ticket entitled the Ticket Holder to attend but which the Ticket Holder did not attend.
4. All persons (including children) must have a valid Ticket in their possession when entering the Ground. In the event that a Ticket Holder requires a seat for a child under the age of 2, they must contact us in advance at tickets@londoncitylionesses.com. Arrangements for the child’s ticket will be made following this communication.
5. Where you have purchased a Ticket with reserved seating, whilst your Ticket permits you to occupy the Seat associated with your Ticket at the relevant Match, nothing in these Terms and Conditions shall constitute or imply an entitlement to occupy the same Seat for any future Match or Season and the Club reserves the right, in its absolute discretion, to allocate you and/or any Ticket Holder, on a permanent or temporary basis and subject to availability, an alternative seat of equivalent value in another part of the Ground if required by the relevant Football Authority or in the circumstances set out in clause 5.
6. All access to the Ground pursuant to a Ticket shall be for the purposes of private enjoyment of the relevant Match only, and not for any commercial purpose.
7. Save as set out in clause below, you shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material related to the Match, any players or other persons present in the Ground and/or the Ground, nor may you bring into or use within the Ground any equipment or technology, or assist another person to use such equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to WSL Football, The Football Association and/or the Club. The Club reserves the right to eject you from the Ground where you breach this clause 3.7.
8. Mobile telephones and other similar mobile devices are permitted within the Ground provided that: (a) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing or any other communication of any Material for any commercial purposes); and (b) no Material that is captured by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including via social networking sites.
9. The copyright, database right and all other rights, title and interest in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and/or the Ground is hereby assigned to WSL Football and the Club, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by WSL Football and/or the Club) to promptly execute all instruments and to do all things necessary to vest the right, title and interest in such rights to WSL Football and the Club absolutely and with full title guarantee.
10. Ticket Holders shall:
  1. not bring into the Ground any food or drink items or any other prohibited items as stated in the Ground Regulations and not bring into, use, wear or display within the Ground any sponsorship, promotional or marketing materials other than official Club merchandise and/or other football- related clothing; and
  2. not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial products of any nature.
  3. The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms and Conditions of Entry.
Use of Ticket
1. Save as provided in clause 4.2 below, the Ticket (and all associated rights and benefits) is issued for your personal use and you shall not, nor shall you attempt and/or take preparatory steps to sell, dispose of, assign, transfer, loan or otherwise deal with, the Ticket or transfer the benefit of it to any other person without the prior written consent of the Club.
2. If you are a Season Ticket Holder you may transfer the Ticket to another person for their personal use provided that:
  1. such transfer does not take place in return for any payment or benefit in excess of the face value of the Ticket for that Match;
  2. such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business; and
  3. such transfer will be subject to the Terms and Conditions of Entry (including any requirements stipulated by Applicable Law, Applicable Football Regulation and/or the Club from time to time) which will apply to and bind the recipient or the Ticket Holder as if they were the original purchaser of the Ticket for that Match only and you must inform the recipient or the Ticket Holder of this. You will be held liable if the individual to whom you transfer your Ticket breaches the Terms and Conditions of Entry.
3. The Ticket will remain the property of the Club at all times and must be produced together with photographic evidence of the Ticket Holder’s identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to de-activate any digital pass issued to you as part of your Ticket at any time and/or require the immediate return of any physical card, ticket or pass at any time.
4. Any Ticket which is obtained or used in breach of the Terms and Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Ticket shall be nullified. Any individual attempting to use a Ticket in breach of the Terms and Conditions of Entry to gain entry to the Ground or remain at a Match may be considered to be a trespasser and will be refused entry to, or ejected from, the Ground in respect of a particular Match and/or will have their Ticket suspended, cancelled, or withdrawn. In the event of any suspension, cancellation, or withdrawal in accordance with this clause 4.4 no refund shall be payable, including, where you are a Season Ticket Holder in respect of any unused or unexpired portion of the Season Ticket.
5. The unauthorised sale or disposal of a Ticket may amount to a criminal offence, including under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006, and such sale or disposal is also illegal under the terms of section 2 of the Fraud Act 2006. If a Ticket Holder is convicted of a ticket touting offence anywhere in the world, or the Club has reasonable grounds to suspect that a Ticket Holder has committed (or is attempting to commit) a ticket touting offence anywhere in the world, or we have reasonable grounds to suspect that the person to whom the Ticket Holder has transferred their Ticket (other than in accordance with clause .2) has committed such offence, then:
  1. the Club may notify the police, the Football Authorities and/or other BWSL clubs who in turn may notify other football clubs, event holders, any Football Authority and/or the relevant law enforcement authorities;
  2. such conduct shall be deemed to be a serious breach of these Terms and Conditions and the Club reserves the right to issue an indefinite ban and in accordance with clause 10 to cancel or suspend any Tickets purchased for future Matches, without payment of any refund.
6. You agree to conduct yourself in a manner befitting a representative of the Club and will not engage in, or cause others to engage in, any conduct which might bring the Club’s name or reputation into disrepute. The Club does not tolerate any form of abusive, insulting, offensive, threatening, homophobic, Islamophobic, antisemitic, sexual, sectarian, racist, harassing or discriminatory behaviour (whether physical, verbal, or otherwise). This includes any language, gesture or behaviour relating to an individual’s or group’s race, nationality, ethnic or national origins, gender, sexual orientation, marital status, religion, age or disability and/or so called “tragedy chanting” that reference disasters and/or fatalities. Such conduct is considered a serious breach pursuant to clause 10.2 of these Terms and Conditions. Any Ticket Holder found or reported to be abusing any (i) Club employee, contractor or consultant, (ii) fellow supporters of the Club, (iii) any employees or supporters of the Visiting Club, or (iv) match official, sponsor or partner of the Club and/or Match, in or around the Ground, or communicating or displaying such abusive conduct remotely via any electronic communication, social media or otherwise, may face arrest and prosecution by the police and a banning order by the Club (and/or any other clubs or authorities).
7. If you are a Season Ticket Holder and you pass away, the Club will issue your estate with a pro-rata refund of the unexpired portion of your Season Ticket (with effect from the date on which the Club is provided with a copy of your death certificate, or the Club will, if requested, transfer your Season Ticket to someone whom the Club is satisfied is a close relative of yours. In order to consider any such request the Club will require the following information: (i) a copy of the death certificate of the deceased Season Ticket Holder; (ii) the name, address, email, contact telephone number and date of birth of the family member to which the Season Ticket is to be transferred; and (iii) proof of the family relationship between the deceased Season Ticket Holder and the person the Season Ticket is to be transferred to.
8. If you are NOT a consumer, you shall indemnify the Club against all costs, charges, claims, expenses, demands and liabilities the Club incurs as a result of any breach by a Ticket Holder of the Terms and Conditions of Entry. If any Ticket Holder breaches the Terms and Conditions of Entry, you and the Ticket Holder may each be held liable for such breach and the Club’s cancellation and suspension rights in clause 10 shall apply. If you are a consumer, you shall be responsible for any breach by a Ticket Holder of the Terms and Conditions of Entry. If any Ticket Holder breaches any Terms and Conditions of Entry, you and that Ticket Holder shall each be held liable for such breach.
Supporters with Disability Access
1. In the event that a Ticket Holder requires a seat in a disabled access area and/or the use of a Personal Assistant, please contact us at tickets@londoncitylionesses.com. You will then be contacted so that we can better understand your access requirements and you may be asked to provide supporting documentation to confirm your eligibility.
2. You must bring your current Ticket with you, and a form of photographic identification, when attending a Match. If you will be attending a Match with a personal assistant, your personal assistant must also bring their Ticket with them.
3. If you are attend a Match with a personal assistant, the personal assistant must:
  1. be at least 10 (ten) years old if you are 18 (eighteen) years old or older;
  2. be at least 18 (eighteen) years old if you are under 18 (eighteen);
  3. provide the necessary support to you during the Match; and
  4. not attend the Match alone or with a non-disabled supporter.
    
    Any breach of this clause will result in the loss of your Ticket (or Season Ticket), ejection from the Ground, and possible criminal prosecution.
4. Tickets designated for those with disability access needs cannot be used by non-disability access Ticketholders. Please note that stewards and Club staff will be carrying out checks of Tickets. All proven abuses of the disabled supporter’s concessionary scheme will result in the loss of your Season Ticket. It may also result in criminal prosecution.
Unavailability of Seats or standing area
1. If the Club determines that all or any relevant part of the Ground, is unavailable for a Match due to:
  1. health and safety requirements, Applicable Law, Applicable Football Regulation and/or the Terms and Conditions of Entry;
  2. the stand or part of the stand in which the Seat is located being closed for repairs, maintenance or re-building;
  3. the Visiting Club being allocated the entire or any part of the stand at the Ground usually occupied by you;
  4. the Club, the police or any other relevant authority or Football Authority otherwise considers it desirable in the interests of safety, crowd control or other Club requirements to re-allocate the Seat; or
  5. any other circumstances at the Club’s discretion,
    
    the Club will use its reasonable endeavours to provide you, during any such period of unavailability, with alternative seating (where applicable) or move you to another standing area, as appropriate, elsewhere in the Ground or, where the Ground is unavailable, such other stadium where the First Team plays its home football matches in any competition (in which case these Terms and Conditions shall apply equally to such seats and such stadium). Where the Club is not able to provide you with an alternative seat in such circumstances, you will be entitled to a refund, or to a credit against the renewal of your Season Ticket in respect of the relevant Matches, the amount of such refund or credit, and the form and timing thereof, to be determined by the Club acting reasonably.
2. As far as possible, details of any Matches at which there will be a re-allocation of seating to which the Ticket applies will be notified on the Website and via email.
3. If you are a Season Ticket Holder and if, for any reason, it is decided that any Match is to be played at another stadium, then, subject to any capacity restrictions of the alternative stadium, one alternative digital pass per Seat associated with your Season Ticket will be issued to you in respect of that Match.
Repairs and maintenance
1. The Club has the right to charge you for, and if you are NOT a consumer you agree to indemnify the Club against, the cost of repairs, maintenance, replacement or cleaning of any part of the Ground to which you (or any other Ticket Holder) have access, or any fixtures or fittings therein, resulting from any act or omission of you (or any other Ticket Holder) other than as a result of fair wear and tear.
Pricing and ticket information
1. Whilst the Club tries to ensure that pricing and ticketing information on the Website is correct, errors may arise from time to time. If the Club discovers an error in the price or nature of the Ticket you have ordered, the Club will inform you as soon as reasonably practicable and give you the option to either reconfirm your order at the correct price/specification or to cancel it. If the Club is unable to contact you, it will unfortunately have to treat the order as cancelled. If the order is cancelled, the Club will provide you with a full refund (including booking fees).
2. If you are purchasing a Ticket on a match-by-match basis, please note that it is your responsibility to check the relevant ticket delivery method and ticket prices, as these may change on a match-by-match basis.
Changes to dates, refunds and exchanges
1. The Club does not guarantee that a Match will occur at a specific time, date, or at a particular spectator capacity. The dates and kick-off times of all Matches are subject to revision and change due to broadcast coverage or other circumstances. For up-to-date information, please visit the Website. No refunds shall be paid in respect of any Matches which are rescheduled and which the Ticket entitled the Ticket Holder to attend but which the Ticket Holder did not attend.
2. If you have purchased a Ticket from the Club for a Match that is postponed:
  1. If you are a Season Ticket Holder your Season Ticket will enable you to attend the re-arranged Match and the postponed Match is included in your Season Ticket you will receive a replacement ticket for the re-arranged match; or
  2. If you have purchased a Ticket on a match-by match basis, you will be entitled to receive the equivalent ticket for the subsequent re-arranged Match via such application procedure as the Club stipulates, or you will be entitled to receive a full refund of the face value of your Ticket, provided you meet the deadline specified on the Website.
3. The Club does not guarantee that the team for any particular Match will necessarily be selected from the regular Team players.
4. You do not have a right to cancel your Ticket (or if you are a Season Ticket Holder, any renewal of your Season Tickets) under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Other than as set out in these Terms and Conditions, the price of the Ticket or Season Ticket is non-refundable, and no refunds shall be given for any Matches unattended during the Season.
Any lost or stolen Tickets
1. To enter the Ground for a Match, the relevant Ticket must be presented in its entirety. If you are unable to access your Ticket on matchday, it is your responsibility to contact the Club or visit the matchday ticket office. The Club is not liable if your Ticket cannot be accessed due to technical issues with your device or if your device is not adequately charged. Screenshots or photos of Tickets will not be accepted.
2. The Club reserves the right to request photographic ID before issuing a replacement Ticket and may withdraw the duplicate ticket facility for any specific Match.
Cancellation and withdrawal of Ticket
1. Without limiting any other remedies it may have, the Club shall have the right in its absolute discretion to:
  1. eject, refuse and/or ban a Ticket Holder from the Ground;
  2. exclude (indefinitely or for a period determined by the Club) a Ticket Holder from using and/or applying to purchase any Tickets (including any associated benefits) for any future matches at the Ground; and/or
  3. provide the police and any other relevant authorities including FIFA, UEFA, The Football Association and/or any other football clubs with relevant information,
    
    in any of the following circumstances:
    1. the Ticket Holder breaches these Terms and Conditions, the Terms and Conditions of Entry or the Club has reasonable grounds to suspect such breach; and/or
    2. the Club reasonably suspects that entry into the Ground by the Ticket Holder will result in a serious breach of these Terms and Conditions, the Terms and Conditions of Entry or the terms and conditions of any other Club-related scheme.
2. Without limiting the general nature of clause .1 the following actions shall constitute a serious breach of the Terms and Conditions of Entry by a Ticket Holder and shall enable the Club to exercise its rights as described in clause 9.1 above:
  1. smoking (including the use of electronic cigarettes or vaporisers);
  2. being (or appearing to be) drunk or intoxicated;
  3. persistent standing in seated areas whilst the Match is in progress;
  4. the deliberate misuse of a Ticket (including as described in clause 4.1);
  5. the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive, racist, sexist, homophobic, transphobic or otherwise discriminatory;
  6. the throwing of any object within the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;
  7. whether at the Ground, or travelling to or from a Match:
    1. the use of foul, obscene, abusive and/or discriminatory language and/or gestures;
    2. the chanting of anything of an indecent or discriminatory in nature; and
    3. fighting, or engaging in and/or inciting violence;
  8. bringing any of the following into the Ground (or using them within the Ground): alcohol; illegal drugs; illegal substances; fireworks; firecrackers; smoke canisters; air horns; flares; laser devices; drones; bottles; glass bottles or any other item that could be used as a weapon or compromise public safety or any other item prohibited from time to time under the Ground Regulations;
  9. entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
  10. breach of the terms of any other agreement with the Club;
  11. any breach of clauses , , .5 and .6;
  12. any breach of the requirements stipulated by Applicable Law, Applicable Football Regulation and/or the Club;
  13. any failure or refusal to observe the lawful instructions of the police or the Club; and/or
  14. any failure to pay when due any sums owed to the Club (or any third party) in respect of any Ticket (including any portion of the Season Ticket Fee).
3. The Club may conduct security searches where it has reason to believe that a breach of clauses 9.1 and/or 9.1 has or is reasonably likely to occur.
4. Your Ticket may also be suspended, withdrawn and/or cancelled without the payment of any refund to you, in the event that:
  1. the Ticket Holder is under investigation by the police, charged, cautioned or found guilty of any football related offence anywhere in the world;
  2. prior to or while the Ticket Holder uses the Ticket, the Ticket Holder is under investigation by the police, charged, cautioned or found guilty of any football related offence anywhere in the world; or
  3. the Club has reasonable grounds to suspect that you have searched for, reserved, bought, sold, transferred or otherwise obtained a Ticket, or have attempted or taken preparatory steps to do so with the intention of selling or transferring the Ticket in breach of these Terms and Conditions.
5. In the event that your Ticket is withdrawn or cancelled or suspended in accordance with this clause 9:
  1. no refund shall be payable to you and/or any Ticket Holder in respect of any Ticket (or in the case of Season Tickets in respect of any (i) unexpired portion of any Season Ticket or, or (ii) any period of suspension);
  2. the Club reserves the right to exclude you and/or any Ticket Holder from applying for any Ticket or Season Ticket at its sole discretion and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason for such exclusion and/or disqualification); and
  3. the Club reserves the right to sell your Ticket to a third party immediately (i) following the cancellation or withdrawal of the Ticket, or (ii) for the period of suspension of the Ticket.
Undertakings
1. You shall, and shall procure that any Ticket Holder shall, at all times:
  1. use all areas of the Ground to which you or any other Ticket Holder may be granted access in a proper and lawful manner, in accordance with Applicable Law, Applicable Football Regulation and the Terms and Conditions of Entry and not so as to cause any nuisance, annoyance or inconvenience to the Club or any other person (including any other spectators or visitors to the Ground or local residents) or to render void, either in part or whole, any insurance maintained by the Club in respect of the Ground; and
  2. ensure that no part of the Ground to which you or any other Ticket Holder may be granted access is damaged (fair wear and tear excepted).
2. You shall not make, and will procure that no other Ticket Holder makes, without the prior written consent of the Club, any public statement or announcement linking, or implying any relationship between, or engage in any marketing, advertising or promotional activity which links, or implies any relationship between, you and the Club.
Security
1. The Club shall take ensure that all reasonable precautions are taken to maintain the security of the Ground between Matches but it shall not be responsible in any way for the loss of, or damage to, any property of you (or any other Ticket Holder) in the Ground (including any property left behind by you (or any other Ticket Holder) in the Ground). The Club shall be entitled to dispose of any property left behind by you or any other Ticket Holder in the Ground.
Use of concessionary Tickets
1. For supporters purchasing concessionary tickets on a match-by-match basis, the following rules apply:
  1. “Junior” tickets may only be used by persons who will be under the age of eighteen (18) on the day of the relevant Match;
  2. “Young Adult” tickets may only be used by persons who will be aged between eighteen (18) and twenty-four (24) (inclusive) on the day of the relevant Match;
  3. “Senior” tickets may only be used by persons who will be aged sixty-six (66) or over on the day of the relevant Match; and
  4. “Disability Access” tickets may only be used by or for the benefit of persons who are registered with the Club as requiring disability access
2. For supporters purchasing a concessionary Season Ticket, the following rules apply:
  1. “Junior” tickets are restricted to persons who will be under the age of eighteen (18) on 1 September of the relevant Season;
  2. “Young Adult” tickets are restricted to persons who will be aged between eighteen (18) to twenty-four (24) (inclusive) on 1 September of the relevant Season;
  3. “Senior” tickets are restricted to persons who will be aged sixty-six (66) or over on 1 September of the relevant Season; and
  4. “Disability Access” tickets are restricted to persons who are registered with the Club as requiring disability access.
3. You are not permitted to sell or transfer a concessionary Ticket to someone who is not eligible for such concession as set out in 12.1 and 12.2, above. If any person enters or seeks to enter the Ground with a concessionary Ticket where they are not eligible for such concession, that person will be refused entry to, or ejected from, the Ground and You will have your Season Ticket withdrawn, with no refund.
4. If a Ticket Holder is under 16 (sixteen) years old, their parent and/or guardian are also responsible for the Ticket Holder’s actions, conduct and compliance with these Terms and Conditions and may face sanctions for any breach or non-compliance of these Terms and Conditions.
Exclusion of liability
1. If you are a consumer, the following terms shall apply:
  1. the Club only provides you with use of the Ticket for your domestic and private use and you agree not to use the Ticket for any commercial or business purposes, and the Club shall not have any liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity;
  2. if the Club fails to comply with these Terms and Conditions, the Club is responsible for loss or damage you suffer that is a foreseeable result of the Club’s breach of these Terms and Conditions or the Club’s negligence, but the Club is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the Club’s breach or if it was contemplated by you and the Club at the time that you purchased the Ticket;
  3. neither The Football Association nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the Seat and/or (ii) the actions of other spectators; and
  4. except as otherwise set out in these Terms and Conditions, and to the fullest extent permitted by Applicable Law, the Club shall not have any liability in respect of any failure to carry out, or any delay in carrying out, any matter in respect of these Terms and Conditions, including admitting you and/or any other Ticket Holder to the Ground for the Match or Matches, caused by any circumstances outside the Club’s reasonable control including as a consequence of any restrictions required by Applicable Law and/or Applicable Football Regulation.
2. If you are NOT a consumer, the following terms shall apply
  1. the Club hereby excludes any liability for loss, injury, or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club, or any other liability of the Club which cannot be excluded under Applicable Law;
  2. neither The Football Association nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the Seat and/or (ii) the actions of other spectators;
  3. except as otherwise set out in these Terms and Conditions, and to the fullest extent permitted by Applicable Law, the Club shall not have any liability in respect of any failure to carry out, or any delay in carrying out, any matter in respect of these Terms and Conditions, including admitting you and/or any other Ticket Holder to the Ground for a Match or Matches, caused by any circumstances outside the Club’s reasonable control including as a consequence of any restrictions required by Applicable Law and/or Applicable Football Regulation;
  4. the total liability of the Club in respect of your use of the Ticket or any breach of these Terms and Conditions, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not in any event exceed the amount paid by you to the Club for the Ticket. The Club shall not have any further, or other, liability whatsoever, including for any indirect or consequential loss or damage.
3. Notwithstanding any provision in these Terms and Conditions, the Club does not seek to exclude or limit its liability: (a) for fraud or fraudulent misrepresentation; (b) for death or personal injury caused by the negligence of the Club or the negligence of any of their officers, employees, or agents; (c) under section 2(3) of the Consumer Protection Act 1987; or (d) for any other matter for which it is not possible to exclude or limit liability by law.
Notices
1. The Club reserves the right to make changes to any of these Terms and Conditions. Such changes will be notified to the Ticket Holder by being put on display on the Website.
Data Protection
1. Each Ticket Holder acknowledges that the Club will hold and process data relating to them, which may include personal data, for administrative, health and safety and legal purposes (including under Applicable Law and/or Applicable Football Regulation). In particular, we may share your personal data, including your name, date of birth, photograph, contact details and information about Ticket purchases (including payment details and the names of Ticket Holders) with other football clubs, any Football Authority, and with law enforcement authorities. This data will be used for the purpose of identifying and preventing violent and antisocial behaviour at Matches, including racial, homophobic, sexist, transphobic or other discriminatory abuse, chanting or harassment (including any language or behaviour relating to an individual’s or group’s nationality, ethnic or national origins, gender, sexual orientation, religion, age or disability). We may also share your data in order to support the handling of fan enquiries and to allow for rapid identification of fans in the event of incidents including health emergencies and general crowd control emergencies. The personal data each Ticket Holder provides to the Club shall be processed, stored and transferred in accordance with the Club’s Privacy Policy available on the Website at https://www.londoncitylionesses.com/privacy-policy.
2. By entering the Ground, all persons acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) (collectively, “Images”) may be taken of him/her/them and may be published and used by the Club. The Club and/or any Football Authority or others (including Club Commercial Partners and accredited media organisations) may use the Images, by way of example only in televised coverage of Matches and for marketing, editorial, training, or promotional purposes or for any other purpose deemed reasonable by the Club in perpetuity, by way of any present or future media. All persons further acknowledge that Images may be used (by the Club or a third party, such as a law enforcement body) to identify him/her/them as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of the Terms and Conditions of Entry.
3. All persons attending Matches acknowledge that the Matches are public events. The appearance and actions of the persons attending inside and in the perimeter of the Ground are public in nature and all persons attending agree that they shall have no expectation of privacy with regard to his/her/their actions or conduct at the Matches.
4. The Club may receive information from the police, The Football Association and other football clubs relating to ticket touting activities elsewhere in the UK. The information that may be collected and shared by the Club and the above third parties could include personal data such as your name, contact details, image, data relating to criminal offences and your past ticket activity and purchases (including payment details). The Club processes this information where necessary to identify and prevent ticket touting activities, which is in our legitimate interests and the interests of other football clubs. The processing may also be necessary in order to prevent or detect unlawful acts.
5. For more information about how we handle personal data and your rights you can refer to our Privacy Policy (available on the Website at https://www.londoncitylionesses.com/privacy-policy or contact dataprotection@londoncitylionesses.com.
General
1. The Terms and Conditions of Entry together with (i) any information provided as part of any online or telephone ticket purchase process; and/or (ii) any information provided to an individual attending the box office constitute the entire agreement between the Club and you in respect of the subject matter and neither the Club nor you shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party. You and the Club agree that neither party shall have any claim for innocent or negligent misrepresentation based on any statement in these Terms and Conditions.
2. The invalidity or partial invalidity of any provision of these Terms and Conditions shall not prejudice or affect the remainder of these Terms and Conditions, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of these Terms and Conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
3. With the exception of any Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of the Terms and Conditions of Entry. Nothing in the Terms and Conditions of Entry shall affect any right or remedy of a third party that exists or is available other than as a result of that Act.
4. The Club’s failure to exercise or delay in exercising any right, power or remedy provided by these Terms and Conditions, the documents referenced herein, or by law shall not constitute a waiver of that right, power or remedy.
5. If you are a consumer, advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in these Terms and Conditions will affect these legal rights.
6. If you are NOT a consumer, these Terms and Conditions, and any contractual or non-contractual dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with English law. The parties hereby submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Terms and Conditions (including in relation to any non-contractual disputes or claims). If you are a consumer, please note that these Terms and Conditions are governed by English law, meaning that your use of the Ticket and any dispute or claim arising out of or in connection with it (including in relation to any non-contractual disputes or claims) will be governed by English law. You and the Club both agree that the courts of England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim.
7. If there is any conflict, ambiguity or inconsistency between any provision of these Terms and Conditions and any provision of the Ground Regulations, the relevant provision of these Terms and Conditions shall apply.
8. The Club can be contacted by submitting an enquiry online to tickets@londoncitylionesses.com or by post addressed to Ticketing Department, LCL Sports Group Limited t/a London City Lionesses of First Floor K Sports Cobdown, Ditton, Aylesford, England, ME20 6AU. If you are a consumer, you can obtain further guidance and advice from Citizens Advice (www.adviceguide.co.uk). Alternatively, you can contact The Independent Football Ombudsman at the following address: The Independent Football Ombudsman, Suite 49, 33 Great George Street, Leeds LS1 3AJ.

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