You have the right to change your mind and cancel all or part of your order for any reason during a "cooling off" period of fourteen (14) days from the day after the day on which you received your order.

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Unless the item is damaged, faulty or has parts missing, you do not have a right to change your mind and cancel your order in respect of:

• Personalised replica shirts with your name.

• Items which for hygiene reasons (such as underwear and earrings) cannot be resold once these have been unsealed after you receive them;

• Perishable goods; or

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If your Product(s) are damaged, faulty or not as described, we will reimburse you for the cost of the Product(s) which you return to us, the delivery charge for your order and reasonable costs of you returning the Products.

All returned Product(s) must be in original condition, unworn/unused with original tags and labels. We do not accept returns for Product(s) which have been worn/used or which are not in their original condition. If you try to make a return of Product(s) which are not in a returnable state, we may have to send those Product(s) back to you at the address you originally provided and ask you to cover the delivery costs.

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We will only reimburse delivery costs, handling fees and/or your reasonable costs of returning the Product(s) if the Product(s) is faulty or not as described or you notify us that you wish to cancel your order during the cooling off period. In all other circumstances, you must pay the costs of return.

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We will refund you the price you paid for the Product(s) being returned, by the method you used for payment. However, we may make deductions from the price, as described in our full Terms and Conditions.

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To start a return or if you have any queries, contact Customer Services at retail@londoncitylionesses.com (9am to 5pm, Monday to Friday).